Refund Policies

Cleaning Plans

All pro-rated refunds will be given either until Oct 15th or within the first 6 weeks of purchase, whichever is the later date. A $20 cancellation fee will apply.

Furniture/Appliances Rentals

No refunds for delivery fees if the item has already been delivered.

Items purchased and picked up at 17 Holyoke Street will receive a full refund as long as it is returned within 14 days after the date of purchase.

Your purchase must be returned in like-new condition with the original packaging, including Universal Product Code (UPC), manuals, and parts intact. Items returned damaged or dirty will only receive a partial refund, of which the exact amount is subject to the discretion of HSA Dorm Essentials employees. HSA Dorm Essentials reserves the right to deny any return.

If item is damaged or has a manufacturer’s defect upon arrival, we will deliver a replacement free of charge as long as notice is given within 14 days after the date of delivery.

If you paid with cash, debit card, or check, you will receive a refund in the form of a check, to be picked up from the accounting office on the 2nd floor of 67 Mt. Auburn Street. If you paid by credit card, you will receive a credit to the account used for payment.

Water/Beverage Plans

All pro-rated refunds will be given either until Oct 1st or within the first 4 weeks of purchase, whichever is the later date. A $30 cancellation fee will apply for delivery and pick-up costs.

Care Packages

All pro-rated refunds will be given either until Oct 1st or within the first 4 weeks of purchase, whichever is the later date. A $20 cancellation fee will apply.