HLS

Law school is hard. We're here to make it a little easier.

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Delivered to your door. Services to make life easier. 

Laundry

All laundry plans are through our iPhone, Android, and Web application, Clothespin. When you buy a plan, we’ll register and deliver your laundry bag to you.

Use the app (link) to request a pickup and then place the bag outside your dorm room door. We’ll come by, pick up your bag, and then wash, dry, fold, and deliver it back to your door in 2 business days. 

You never even have to leave your room. Pick a Light, Medium, or Heavy plan to receive 1, 2, or 3 22”x28” laundry bags to be washed each week.

Dry Cleaning

All dry cleaning plans are done through our iPhone, Android, and Web application, Clothespin. When you buy a plan, we’ll register and deliver your dry cleaning bag to you.

Use the app (link) to request a pickup and then place the bag outside your dorm room door. We’ll come by, pick up your bag, and then dry clean and box your clothing before returning it back to your door in 2 business days.

You never even have to leave your room. Pick a Light or Heavy plan to clean 5 or 10 shirts each week.

Water

Your order will be delivered monthly to your door in the first 3 days each month. It’s that easy.



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HSA Cleaners is a student-run business that has served the Harvard and Cambridge community for over 50 years. We offer efficient, high quality laundry and dry cleaning services at the best rates in Harvard Square.

How do we do it? We are a not-for-profit run by an incredibly committed group of hard-working Harvard students. We understand the needs of the Harvard community and take special care to meet those standards.

In addition to providing competitive on-campus jobs for students, we are active members of our surrounding community - we invite students to display art in our stores, sponsor student non-profit initiatives, and partner with many student organizations.


HSA Cleaners is a part of Harvard Student Agencies, the largest student-run company in the world employing over 500 undergraduates annually. Visit our website at hsa.net if you'd like to learn more!


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FAQ +

How do I get started on a laundry plan?

Laundry plans are prepaid for at the beginning of the service. After purchasing your plan, you come into our store location and we will walk you through the process of getting set up with the service. We will have you up and running in no time!

How does the laundry plan work?

If you have our service with delivery, all you have to do is place your laundry bag filled with dirty clothes outside your door and notify us to come pick it up using our clothespin app. For customers without the delivery option, simply bring your bag to our store location. Your laundry will be returned to you clean, dry and folded!

What is the turn around time?

For customers with our laundry delivery service, your clothes will be at your door by 8PM two days after you request your clothes be picked up. For any laundry brought to our store location, if it is dropped off before noon, it will be available the following day at 10am. Anything dropped off after noon will be available in the morning two days later. For dry cleaning and launder and press service, all items will be available at 10am two business days after being dropped off. 

How do dry cleaning credits work?

Buy dry cleaning credits online, and you save 10% of the cost of dry cleaning. The credits are simply applied to your account and your dry cleaning is deducted as you use the service. Not only is it cheaper, but it saves a lot of time at the checkout!

How does the water plan work?

HSA work with Poland Spring to provide filtered water and other beverages to student dorms. We offer free standing hot and cold water units, which we deliver to your room at the beginning of the year. We then deliver refill jugs and beverages to your dorm monthly throughout the academic year. Once you purchase a plan we will email you with our delivery schedule for the semester.

When will my items be delivered?

If you place your order by August 8, it will be in your room by the time you arrive on campus! Any order placed after August 8 will arrive by August 30 or three days after the order is placed; whichever is the later date.

How can I contact HSA about my order?

Want to speak with one of our HSA Managers? Please call 617-496-3412 or email us at info.cleaners@hsa.net.

Privacy Policy +

We are committed to protecting your privacy and using your information responsibly.
Our site uses order and registration forms so that you can request information, products, and services. Your contact information (e-mail address, telephone number, address, etc.) is used to fulfill your orders and send information about our company to you. Your contact information is also used to get in touch with you when necessary. Your financial information (credit card numbers, credit card expiration dates, billing address, etc.) is used to bill you for products and services. We won’t share any of your information with other companies.
You may, from time to time, receive information from us about new features, new services, and special offers we think you’ll find valuable. If you’d like to opt out of receiving mailings from us, follow the procedure outlined in the Choice/Opt-Out section.
We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They make it possible for us to recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy these benefits, your browser must be set to accept cookies.
We may also collect information about the pages that you visit on our site, but this information is not personally identifiable. We may use reputable third parties for marketing and analysis purposes. We require such companies to maintain all information in the strictest confidence using industry-standard security methods.
This site uses a Secure Sockets Layer (SSL) to encrypt all of the personal information sent from your computer to our servers. We use strong security measures to prevent the loss, misuse, and alteration of the information in our records.
If you do not wish to receive announcements or special offers from us, you can send us an e-mail at info@hsa.net with the details of your request. We will process your request in a timely manner and confirm your request by e-mail.
Our site contains links to other sites not affiliated with HSA, Inc. These sites have their own privacy policies, and we cannot be responsible for their practices.
If you have any questions about this privacy statement or about HSA, Inc.’s privacy practices, please contact us at info@hsa.net.
By using our web site or purchasing a product or service from us, you agree to the collection and use of information as set forth in this privacy statement. We may from time to time update this statement. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

Refund Policy +

Laundry Plans

All pro-rated refunds will be given until either Oct 15th or within the first 6 weeks of purchase, whichever is the later date, after which all sales are final. A $25 cancellation fee will apply to all cleaning plan refunds regardless of the termination date or reason. 

MicroFridge

All pro-rated refunds will be given until either Oct 15th or within the first 6 weeks of purchase, whichever is the later date, after which all sales are final. A $50 cancellation fee will apply to all MicroFridge refunds regardless of the termination date or reason. 

Water/Beverage Plans

All pro-rated refunds will be given either until Oct 1st or within the first 4 weeks of purchase, whichever is the later date, after which all sales are final.  A $25 cancellation fee will apply to all water/beverage plan refunds regardless of the termination date or reason. 

Store Credit

No refunds, returns, or exchanges may be offered for store credit.  Store credit is not transferrable.

Purchased Items

No refunds for delivery fees if the item has already been delivered.

Items purchased and picked up at 69 Mt. Auburn Street will receive a full refund as long as it is returned within 14 days after the date of purchase.

Your purchase must be returned in like-new condition with the original packaging, including Universal Product Code (UPC), manuals, and parts intact. Items returned damaged or dirty will only receive a partial refund, of which the exact amount is subject to the discretion of HSA Dorm Essentials employees. HSA Dorm Essentials reserves the right to deny any return.

If item is damaged or has a manufacturer’s defect upon arrival, we will deliver a replacement free of charge as long as notice is given within 14 days after the date of delivery.

If you paid with cash, you will receive a refund in the form of a check, to be picked up from the accounting office on the 2nd floor of 67 Mt. Auburn Street. If you paid by credit or debit card, you will receive a credit to the account used for payment.

Location +

We are located at 69 Mt Auburn St, right in Harvard Square!

Our Hours

Monday – Friday    10AM – 6PM

Saturday    12PM – 5PM

 

    Terms of Service +

    In store Dry Cleaning/ Laundry Services

    Cleaning Procedures

    Wash, Dry, Folds

    Wash, dry, fold orders are washed under the same settings as laundry bags.

    Dry Cleaning

    Orders are placed into machines that wash with chemicals instead of water.The machines adjust heat and washing time depending on the type of order.Items are then placed on a hanger and covered with a clear plastic bag for customer pick-up.

    Launder and Press

    Items are washed in a machine with cold water and dried on high heat.Cleaned and dry items are then ironed and placed in a clear bag for customer pick-up 

    Liability

    It is not the HSA Cleaners staffs’ responsibility to make sure customer orders are suitable for dry cleaning or launder and press.

    Though staff may give advice from time to time, not limited to personal preferences or past experiences, it is ultimately the customer who must decide whether certain orders are fit to be dry cleaned or laundered and pressed.

    HSA staff reserves the right to deny certain orders based on the suitability of such items for dry cleaning or launder and press procedures.

    This is by no means a guarantee that all HSA staff will intervene and prohibit orders, but instead a notification that not all orders will be processed.

    Notifications of damaged orders will be accepted only up to 48 hours after the customer has picked up the order (After 48 hours, the HSA Cleaners considers complaints invalid).

    The HSA Cleaners is not responsible for damage to decorative material on clothing or other items, regardless of what the tag information on the clothing or other item states about the suitability of certain cleaning procedures.

    Please be aware that decorative material including, but not limited to, beads, trimmings, pads, buckles, sequins, beads, belts, or buttons runs an especially high risk of damage, and HSA Cleaners will not compensate for the loss or damage of any of these items.

    The HSA Cleaners is not responsible for cleaned orders not picked up after 60 days upon arrival at the HSA Cleaners from Boston Laundry, Inc. We may charge a storage fee of $2/day after 60 days. HSA Cleaners reserves the right to donate all clothing not picked up after 60 days. 

    Reimbursement

    Procedure

    All issues of reimbursement for lost or damaged orders are handled by the HSA Mangers.

    In the case of a lost item, customers must provide a description that includes, but is not limited to, the item’s color, design, age, quality, and texture.

    In the case of a lost item, customers must provide proof that the item exists, is theirs, and was included in their order (The HSA Managers at their sole discretion shall determine whether such proof is sufficient).

    With the description in mind, the HSA Staff will look for the lost item.

    If the lost item is not found by the end of the search, the customer will be issued a reimbursement.

    In the case of a damaged item, customers must provide proof that the given order was not damaged before having been sent in to the HSA Cleaners (The HSA Managers shall determine whether such proof is sufficient)

    The HSA Managers will then consult with Boston Laundry Inc. to determine the reason for the damage on the item and the amount of reimbursement (Boston Laundry, Inc. has decades of experience in these types of matters).

    If reimbursement is the only course of action, the amount will be determined by the original value of the clothing minus depreciation.

    The HSA Managers will follow the Fair Claims Policy from the International Fabricare Institute to determine the total amount of reimbursement (such policy is recognized by dry cleaners and laundry services world-wide).  This policy takes into account the average life of the garment, depreciation for the age of the item and the current replacement cost.  (copies of such policy are available for customers to see).

    Limits on Amount and Type

    If an order is considered to be “damaged, and a customer is reimbursed, then the damaged order will remain in the possession of the HSA Cleaners.

    Store credit will not be refunded in cash until 90% or more of the funds are used pursuant to Massachusetts General Law Chapter 200A §5D.  

    The maximum amount of reimbursement per item in a wash dry fold order is $75.

    The maximum amount of reimbursement per item in a dry cleaning order is $200.

    The maximum amount of reimbursement per item in a launder and press order is $100.

    It is recommended that especially delicate items be dry cleaned or laundered and pressed individually, instead of being placed into a wash, dry, fold order or laundry bag.

    Customers are expected to be aware of the aforementioned limits on refunds.

    Laundry Service

    Laundry Procedure

    The following procedure is followed for all laundry plan loads: 

    Each laundry bag is given its own washer(s) and dryer. Clothes from different bags are never mixed.  


    If the clothing contained within a bag is entirely light or entirely dark one washing machine will be used.  


    Cold water is used in all cases. Loads are machined-dried on high heat. 


    Regular laundry detergent is used. Bleach is never used.  


    It is the customer’s responsibility to ensure that all clothing dropped off for laundry is suitable to be machine-washed in cold water and dried on high heat.

    It is the customer’s responsibility to ensure that the laundry bag is fully closed, so that clothes do not fall out.

    Lost or Damaged Clothing

    HSA Cleaners will refund each lost or damaged item in a  laundry plan bag up to a depreciated value of $50. In the event that a whole bag is damaged or missing, HSA Cleaners will refund up to a depreciated value of $200. Please take these policies into account when dropping off your clothing, especially in regards to wash, dry, fold laundry bags. We recommend that especially delicate or valuable items are laundered individually. 

    HSA Cleaners is not responsible for items damaged or lost under any of the following circumstances:

    More than 2 months from the scheduled date of pickup have elapsed.

    A complaint has been filed more than 2 days after the day of pickup. Please check your clothing upon pick-up and ensure that it is met with your satisfaction.

    Clothing which falls out of laundry bags due to overfilling or the customer not closing the bag securely.  


    HSA Cleaners is not responsible for shrinkage, fading, or damage to trimmings, pads, buckles, sequins, beads, belts, buttons, or any other decorative embellishments.  


    All reimbursements will be determined by our Fair Claims Policy from IFI (International Fabricare Institute). This accounts for the natural and inevitable depreciation of value that occurs to clothing over time. Copies are available upon request. 

    Rental Services

    Rental Damage or Loss

    Lessee shall bear the entire risk of loss or damage to their rental item from any cause whatsoever, except for manufacturer defects or loss or damage caused by HSA during the delivery and pickup of the item. The Lessee shall reimburse HSA for any and all loss or damage to the item from any cause whatsoever. If Legal action is required to recover said losses, Lessee shall reimburse HSA reasonable attorney fees. Replacement costs for loss or damage to items are as follows:

    Television: Entire unit, $299. HDMI Cable, $25. Coax Cable, $20. Remote Control, $25. DVI Adapter, $25.

    Microfridge: Missing MicroFridge Combination unit $437.00, Missing or Damaged Microwave $164.00, Missing or Damaged Refrigerator $327.00, Missing or Damaged Microwave Plate $30.00, Missing or Damaged Microwave Ring $20.00, Missing Refrigerator Shelf $12.00, Missing Ice Cube Tray $5.00, Missing Scrapper $5.00

    Water Cooler: Entire unit, $150.  

    Room Changes/Moving Items

    Lessee agrees not to move, remove, and/or relocate any rented items from the dorm room originally listed on the agreement without receipt of the prior written consent of HSA. MicroFridge units may only be moved by HSA Cleaners staff, and a $40 fee will be charged to the Lessee for any and all early relocations of a MicroFridge for any reason.The Lessee may move a Television or Water cooler unit to a new dorm room themselves, but the Lessee assumes all risk and liability for possible damage incurred during the relocation process.

    Fees for Failure to Return items on Time or Undamaged

    If any rental item has to be located because it was moved without receiving HSA's prior written consent, there will be a Search Fee of $40. The Late Fee for returning items after the scheduled pickup date is $40.

    Refunds

    All Customers agree to HSA Cleaners Refund Policy, found here. 

    Conflicts

    Any and all conflicts with the aforementioned stipulations are to be resolved by the HSA Managers.

    Any and all ambiguities in the aforementioned stipulations are to be clarified by the HSA Managers.

    In the event of changes to these stipulations, customers will be notified no later than 24 hours before the updated version is released on the website.

    Extent of Agreement

    By checking the box below on online orders, customers agree to all stipulations written in this contract, understand the limits to the HSA Cleaner’s liability, and understand their responsibilities as customers.

    If an online order was not placed, and a box was not checked below, all customers agree to the following terms and conditions by placing orders in person.