Frequently Asked Questions

How do I get started on a laundry plan?

Laundry plans are prepaid for at the beginning of the service. After purchasing your plan, you come into our store location and we will walk you through the process of getting set up with the service. We will have you up and running in no time!

How does the laundry plan work?

If you have our service with delivery, all you have to do is place your laundry bag filled with dirty clothes outside your door and notify us to come pick it up using our clothespin app. For customers without the delivery option, simply bring your bag to our store location. Your laundry will be returned to you clean, dry and folded!

What is the turn around time?

For customers with our laundry delivery service, your clothes will be at your door by 8PM two days after you request your clothes be picked up. For any laundry brought to our store location, if it is dropped off before noon, it will be available the following day at 10am. Anything dropped off after noon will be available in the morning two days later. For dry cleaning and launder and press service, all items will be available at 10am two business days after being dropped off. 

How do dry cleaning credits work?

Buy dry cleaning credits online, and you save 10% of the cost of dry cleaning. The credits are simply applied to your account and your dry cleaning is deducted as you use the service. Not only is it cheaper, but it saves a lot of time at the checkout!

How does the water plan work?

HSA work with Poland Spring to provide filtered water and other beverages to student dorms. We offer free standing hot and cold water units, which we deliver to your room at the beginning of the year. We then deliver refill jugs and beverages to your dorm monthly throughout the academic year. Once you purchase a plan we will email you with our delivery schedule for the semester.

When will my items be delivered?

If you place your order by August 8, it will be in your room by the time you arrive on campus! Any order placed after August 8 will arrive by August 30 or three days after the order is placed; whichever is the later date.

How can I contact HSA about my order?

Want to speak with one of our HSA Managers? Please call 617-496-3412 or email us at info.cleaners@hsa.net.